Shipping policy

Dezavoir Shipping Policy

Thank you for shopping with Dezavoir. We’re committed to delivering your order efficiently and reliably, using trusted couriers like DPD and Royal Mail.

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Processing Time

Orders are processed within 1–3 business days (Monday to Friday). You’ll receive an email confirmation once your order is placed, and another with tracking information once it ships.

Please note: During peak periods (e.g., sales, holidays, or launches), processing may take slightly longer.

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UK Shipping Options

We currently offer the following delivery options within the UK:

• Standard Delivery (Royal Mail 2nd Class):

£2.99 — Delivered in 2–4 business days

Free on orders over £60

• Express Delivery (Royal Mail 1st Class or DPD Next Day):

£4.99 — Delivered in 1–2 business days

• DPD Tracked Next Day Delivery (orders placed before 12PM):

£6.99 — Fully tracked with a 1-hour delivery window

(Monday–Friday only)

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International Shipping

We offer shipping to select international destinations.

• International Tracked (Royal Mail or DPD):

Starting from £9.99 — Delivered in 7–14 business days

Please note: Customers are responsible for any import duties, taxes, or customs charges.

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Tracking Your Order

Once your order ships, you’ll receive a tracking link via email. DPD orders will also come with real-time delivery updates and a 1-hour delivery window on the day of delivery.

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Delays & Delivery Issues

We aim to deliver on time, but delays may happen due to courier service issues, weather, or customs. If your order hasn’t arrived within the expected timeframe, please contact us at [your email] and we’ll look into it for you.

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Incorrect Address Disclaimer

Please ensure your shipping address is accurate. Dezavoir is not responsible for packages lost or delayed due to incorrect or incomplete addresses.

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Lost or Stolen Parcels

If your tracking shows “delivered” but you haven’t received your order:

1. Check safe places and ask neighbours.

2. Wait 24–48 hours for late deliveries.

3. Contact us with your order number — we’ll help you resolve it.

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Need Help?

For any questions about shipping, tracking, or delivery: